If you rent your home in Carlton-on-Trent and your landlord has ignored repairs, you do not have to put up with it. Whether you are a council tenant, a housing association tenant or you rent privately, the law says your landlord must keep your home safe, dry and in good repair. We help tenants in Carlton-on-Trent force those repairs through and claim the compensation they are owed, on a no win, no fee basis.
Your landlord's repair duties in Carlton-on-Trent
Whoever your landlord in Carlton-on-Trent is, the law is the same. The Landlord and Tenant Act 1985 makes them responsible for the structure and outside of the building and for the pipes, wiring, boiler and sanitary fittings inside it. The Homes (Fitness for Human Habitation) Act 2018 adds a duty to keep the property free from serious hazards such as damp, mould, cold and dangerous electrics. You cannot sign these rights away, and your tenancy agreement cannot remove them.
Typical disrepair issues in and around Carlton-on-Trent include:
- Wall problems
- Guttering problems
- Structural problems
- Plumbing problems
- Windows problems
- Kitchen problems
- Toilet problems
- Any other defect that affects your health, safety or use of the home
How a housing disrepair claim works in Carlton-on-Trent
Making a claim is simpler than most tenants in Carlton-on-Trent expect, and we handle the difficult parts for you.
- Free claim check. Call us or fill in the short form. We ask about the problems, how long they have been going on and what your landlord has done about them.
- Evidence and inspection. We build the case with your evidence and a professional survey of the property, so the landlord cannot dispute what is wrong.
- Letter of claim. Your solicitor writes formally to the landlord under the Pre-Action Protocol for Housing Conditions Claims, setting out the repairs required and the compensation claimed.
- Repairs and compensation. The repairs are completed to the surveyor's specification and your compensation is paid. If the landlord refuses, court proceedings can be issued on your behalf.
Compensation for tenants in Carlton-on-Trent
Most awards are based on the rent paid during the period of disrepair. Mild problems in one room might attract around 20% of rent; a home made largely uninhabitable by damp, mould or no heating can attract 50% or more. Damaged furniture, clothing and carpets, and any health effects, are added on top.
For example, a tenant in Carlton-on-Trent paying £900 a month (£10,800 a year) whose claim is valued at 35% would receive around £3,780 for each year of disrepair, or about £3,780 over 1 year, before adding anything for damaged belongings or ill health. Claims can go back up to six years.
Disrepair problems we help Carlton-on-Trent tenants with
Choose the problem closest to yours for detailed guidance.
Heating disrepair
No heating or hot water, a boiler that keeps breaking down or radiators that never get warm: your landlord must fix it…
Leaks and water damage
Leaks from roofs, pipes, bathrooms or the flat above that your landlord has failed to trace and fix, and the damage…
Damp, mould and wall problems
Damp patches, black mould, crumbling plaster, failed cavity wall insulation or a broken damp-proof course: wall…
Window and door disrepair
Rotten frames, broken glass, windows that will not open or close, failed double glazing, draughts and doors that do not…
Bathroom disrepair
Leaking baths and showers, cracked basins, mould that keeps returning, no hot water, broken extractor fans and…
Guttering disrepair
Blocked, broken or missing gutters and downpipes that pour water down the walls, causing penetrating damp, mould and…
Plumbing disrepair
Burst or leaking pipes, blocked drains, no water pressure, faulty stopcocks and waste pipes that back up into your home.
Structural disrepair
Subsidence, movement, tree root damage, failed lintels, dangerous stairs and balconies and other defects in the…
Cracks in walls and ceilings
Cracked plaster, render and brickwork that your landlord has ignored, from cosmetic cracks that hide damp to cracks…
Roof disrepair
Missing tiles, leaking flat roofs, defective flashing, rotten roof timbers and chimneys letting water in: roof problems…
Kitchen disrepair
Leaking sinks, broken units, dangerous worktops, faulty cooker connections, pests and damp that make the kitchen unsafe…
Toilet disrepair
Blocked, leaking, cracked or constantly running toilets, broken cisterns and soil pipes, and homes left without a…
Pest infestations
Mice, rats, cockroaches, bed bugs, ants and other infestations caused or allowed to continue by defects your landlord…
Ceiling disrepair
Stained, cracked, sagging or collapsed ceilings caused by leaks from roofs, bathrooms or the flat above that your…
Electrical disrepair
Dangerous wiring, tripping fuse boards, broken sockets and lights, no electrical safety certificate and water near…
What tenants say
Reviews from tenants we have helped will appear here. Have we helped you? Leave a review.
Case studies
Case studies describing real claims (with the tenant's permission and details anonymised) will be published here.
Map of Carlton-on-Trent
Housing disrepair in Carlton-on-Trent: frequently asked questions
What if the repairs have now been done?
You can still claim compensation for the time you lived with the disrepair before it was fixed, provided you had reported it to the landlord and the claim is brought within six years.
How long does a housing disrepair claim in Carlton-on-Trent take?
Many claims settle within six to nine months of the letter of claim. Urgent repairs can often be forced through much sooner, and if your landlord accepts liability early the whole process can be quicker. Cases that go to court take longer, but that is rare.
Can I claim if I have already moved out?
Yes, as long as the disrepair happened within the last six years and you reported it to your landlord at the time. You can claim compensation for the period you lived with the problems even though repairs are no longer needed for you.
Will someone need to inspect my home in Carlton-on-Trent?
Usually yes. An independent surveyor visits at a time that suits you, photographs and measures every defect and writes a report. The visit normally takes an hour or two and the report becomes the backbone of your claim.
What repairs is my landlord responsible for in Carlton-on-Trent?
The structure and exterior of the building (roof, walls, windows, doors, gutters and drains), the installations for water, gas and electricity, sanitary fittings such as baths, toilets and sinks, and the heating and hot water system. They must also keep the home free from hazards such as damp, mould, pests and dangerous electrics.