If you rent your home in Crossways and your landlord has ignored repairs, you do not have to put up with it. Whether you are a council tenant, a housing association tenant or you rent privately, the law says your landlord must keep your home safe, dry and in good repair. We help tenants in Crossways force those repairs through and claim the compensation they are owed, on a no win, no fee basis.
Your landlord's repair duties in Crossways
Whoever your landlord in Crossways is, the law is the same. The Landlord and Tenant Act 1985 makes them responsible for the structure and outside of the building and for the pipes, wiring, boiler and sanitary fittings inside it. The Homes (Fitness for Human Habitation) Act 2018 adds a duty to keep the property free from serious hazards such as damp, mould, cold and dangerous electrics. You cannot sign these rights away, and your tenancy agreement cannot remove them.
Typical disrepair issues in and around Crossways include:
- Guttering problems
- Plumbing problems
- Wall problems
- Kitchen problems
- Heating problems
- Electric problems
- Cracks problems
- Any other defect that affects your health, safety or use of the home
How a housing disrepair claim works in Crossways
We have kept the process as straightforward as possible for tenants in Crossways:
- Free claim check. A quick conversation is usually enough to tell whether your landlord in Crossways has broken their repairing duties.
- Evidence and inspection. We gather your photos, letters, texts and emails, and arrange for an independent surveyor to inspect your home in Crossways and prepare a report.
- Letter of claim. Your landlord receives a formal letter of claim and has a set period to respond, carry out repairs and make an offer.
- Repairs and compensation. Once agreed, the landlord must complete the works and pay your compensation. If they will not cooperate, we can take the case to court.
Compensation for tenants in Crossways
There is no fixed tariff, but courts and landlords generally value disrepair claims as a share of your rent for the affected period, commonly 20% to 50%. On top of that you can claim for damaged belongings, extra heating costs and any injury or illness the conditions caused.
For example, a tenant in Crossways paying £900 a month (£10,800 a year) whose claim is valued at 25% would receive around £2,700 for each year of disrepair, or about £8,100 over 3 years, before adding anything for damaged belongings or ill health. Claims can go back up to six years.
Disrepair problems we help Crossways tenants with
Choose the problem closest to yours for detailed guidance.
Heating disrepair
No heating or hot water, a boiler that keeps breaking down or radiators that never get warm: your landlord must fix it…
Leaks and water damage
Leaks from roofs, pipes, bathrooms or the flat above that your landlord has failed to trace and fix, and the damage…
Damp, mould and wall problems
Damp patches, black mould, crumbling plaster, failed cavity wall insulation or a broken damp-proof course: wall…
Window and door disrepair
Rotten frames, broken glass, windows that will not open or close, failed double glazing, draughts and doors that do not…
Bathroom disrepair
Leaking baths and showers, cracked basins, mould that keeps returning, no hot water, broken extractor fans and…
Guttering disrepair
Blocked, broken or missing gutters and downpipes that pour water down the walls, causing penetrating damp, mould and…
Plumbing disrepair
Burst or leaking pipes, blocked drains, no water pressure, faulty stopcocks and waste pipes that back up into your home.
Structural disrepair
Subsidence, movement, tree root damage, failed lintels, dangerous stairs and balconies and other defects in the…
Cracks in walls and ceilings
Cracked plaster, render and brickwork that your landlord has ignored, from cosmetic cracks that hide damp to cracks…
Roof disrepair
Missing tiles, leaking flat roofs, defective flashing, rotten roof timbers and chimneys letting water in: roof problems…
Kitchen disrepair
Leaking sinks, broken units, dangerous worktops, faulty cooker connections, pests and damp that make the kitchen unsafe…
Toilet disrepair
Blocked, leaking, cracked or constantly running toilets, broken cisterns and soil pipes, and homes left without a…
Pest infestations
Mice, rats, cockroaches, bed bugs, ants and other infestations caused or allowed to continue by defects your landlord…
Ceiling disrepair
Stained, cracked, sagging or collapsed ceilings caused by leaks from roofs, bathrooms or the flat above that your…
Electrical disrepair
Dangerous wiring, tripping fuse boards, broken sockets and lights, no electrical safety certificate and water near…
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Case studies
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Map of Crossways
Housing disrepair in Crossways: frequently asked questions
Will I be evicted for making a claim in Crossways?
Secure and assured tenants of councils and housing associations cannot be evicted for making a disrepair claim. Private tenants in England are protected from "retaliatory eviction" where the council has served an improvement notice, and the Renters' Rights reforms have strengthened protection further. We will explain your position before you decide to go ahead.
Do I have to pay anything?
No. We work on a no win, no fee basis. There is nothing to pay up front, and if the claim is unsuccessful you pay nothing. If the claim succeeds, legal costs are recovered from your landlord and an agreed success fee is deducted from your compensation, which we explain clearly before you sign anything.
Can I make a housing disrepair claim against the council in Crossways?
Yes. Local councils and housing associations are landlords like any other and have exactly the same repairing duties under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018. Many of the claims we deal with for tenants in Crossways are against social landlords.
What if the repairs have now been done?
You can still claim compensation for the time you lived with the disrepair before it was fixed, provided you had reported it to the landlord and the claim is brought within six years.
How long does a housing disrepair claim in Crossways take?
Many claims settle within six to nine months of the letter of claim. Urgent repairs can often be forced through much sooner, and if your landlord accepts liability early the whole process can be quicker. Cases that go to court take longer, but that is rare.